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Deleting Shared Mailboxes / Automapping
Article 04.04.2025
- To use shared mailboxes that have been migrated to Exchange Online, you must first remove them from your Outlook.
- Once the migration is complete and you have removed the mailboxes, they will be automatically re-added to your account by the system. No data will be lost in the process.
| 1 | Close Outlook | ||
| 2 |  | Search for “Control Panel” in the Windows search and click on it | |
| 3 |  | Now select “Mail”. If you don't see this option, change the “View by” setting in the top right to “Small icons” | |
| 4 |  | Now select “Email Accounts…“ | |
| 5 |  | 1. Select the mailbox(es) you want to remove by clicking on them 2. Click “Remove” and repeat for all mailboxes except your own 3. You can now close the windows. If you didn’t close Outlook earlier, restart it now | |
| 6 |  | 1. If no mailbox appeared in the previous step, double-click your own mailbox 2. In the new window, select “More Settings” | |
| 7 |  | 1. Go to the “Advanced” tab 2. Select the mailbox(es) you want to remove and click “Remove” 3. Click “OK” to save your changes 4. If you didn’t close Outlook earlier, restart it now | |
Add Email Address
| 1 |  | Click on “New Email” | |
| 2 |  | If you don’t see the “From” field, click on the “Options” tab and then on “From” under “Show Fields” | |
| 3 |  | If the desired address does not appear, click on “Other Email Address…“ | |
| 4 |  | 1. In the small search field (top left in the screenshot), click on “From” to open the Global Address List 2. Search for the desired mailbox using the arrow 3. Once the desired email address is selected (highlighted in blue), close both windows by clicking “OK” 4. The selected address will now appear | |