====== Disable email forwarding in Outlook Web ======
 --- //[[ismar.mujezinovic@oth-regensburg.de|Ismar Mujezinovic]] 16.03.2025//

===== Problem description=====

    Your email could not be forwarded from max.mustermann@oth-regensburg.de to another email address.
    Max Mustermann (max.mustermann@oth-regensburg.de)
    The message was not delivered because it was rejected by the recipient's email provider.



<mark>Remote server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'</mark>


===== Cause =====
  * Forwarding is disabled organization-wide  



  


===== Solution =====
  * Deactivate Forwarding auschalten

  * Nach [[en:public:email:exchangeonline:outlookWeb | einloggen ]] in https://outlook.office.com/mail/:

|**1**|{{:public:email:exchangeonline:weiterleitung_d_1.png?500|}}|**Klick on Settings**|
|**2**|{{:public:email:exchangeonline:weiterleitung_d_2.png?500|}}|**Under Email → Rules, check the rules and disable or delete them**|
|**3**|{{:public:email:exchangeonline:weiterleitung_d_3.png?500|}}|**Under Email → Forwarding, also check if it is active. If so, please disable it**|


==== Possible Scenarios ====

**Scenario 1:** You have enabled forwarding and set delivery only to the forwarded email address. Emails are not being forwarded, and you receive an error message. You do not receive any emails yourself and no notification.

**Scenario 2:** You have enabled forwarding and set delivery to both the forwarded email address and your employee email address. The sender receives an error message, but you still receive the message in your inbox.

**Scenario 3:** You have set up an inbox rule. This cannot be clearly assessed, as many different settings can be configured here.