====== Shared Mailbox – General Information, Advantages and Disadvantages of Automapping ======

===== General =====

  * A shared mailbox is the same as a Shared Mailbox (SMB) or delegated mailbox.
  * Historically, we still refer to it as a "Funktionspostfach".
  * It is used for collaborative work.
  * Personal information is not disclosed to external recipients.

==== Automapping ====
  * The shared mailbox is automatically added to your account in Outlook or OWA on the server side.
  * It appears in Outlook without needing to be added manually.

== Advantages ==

  * The mailbox appears automatically in Outlook – no manual setup required.
  * Users do not need to enter login credentials for the shared mailbox.
  * Permission changes take effect immediately.
  * Sent messages are sent from your account, and a copy is saved in the SMB.
  * Email signatures continue to work.

== Disadvantages ==

  * Signature cannot be bound to the account – must be selected manually when composing a message.
  * Mail merges do not work, as a default account must be selected for them.
  * No offline cache.
  * Automatic replies cannot be set up (requires opening the mailbox separately in Outlook Web).
  * No access to the online archive via Outlook if the mailbox is only added via automapping.
  * Search may be slow or incomplete.
  * No option for individual authentication or separate audit trails.
  * Search function is limited: cannot search in “Current Mailbox”.
  * When composing a new email from the shared mailbox, the sender must be selected manually (previously, the mailbox you were in was automatically used as the sender).

==== Add Shared Mailbox as a Separate Account ====
**[[public:email:exchangeonline:outlook365| SMB Add as Account – Instructions ]]**

== Advantages ==
  * Mail merges are possible.
  * Signature is automatically selected when composing a message.
  * Email throttling.
  * Better caching.
  * Automatic replies can be set up directly in Outlook.
  * Access to the In-Place Archive / Online Archive is possible.
  * Separate cache → faster and more complete search.

== Disadvantages ==

  * Requires manual setup (support effort).